Who this notice covers
Tender Gain is the public-facing service name. The legal entity responsible for your data will be identified in the proposal, invoice and this notice before paid work begins. Questions can be sent to enquiries@tendergain.co.uk.
Information we may collect
Enquiry and contact details; business and supplier information; tender documents and deadlines; policies, case studies and evidence you choose to share; correspondence; billing records; and technical website information where enabled.
Why information is used
To respond to enquiries, assess and deliver requested services, prepare proposals, manage contracts and payments, maintain appropriate records, protect the service and meet legal obligations.
Lawful bases
Depending on the activity, processing may be necessary to take steps at your request before a contract, perform a contract, meet a legal obligation, or pursue legitimate interests such as running and securing the service. Consent will be used where the law requires it.
What not to send
Do not send portal passwords, information you are not authorised to share, unnecessary personal data, or special-category personal data through the public enquiry form. Tender documents can contain employee, resident or customer information; redact it unless it is necessary and lawfully shareable.
Sharing and processors
Information may be processed by secure hosting, form, email, storage, accounting or professional-service providers where necessary. It may also be disclosed where legally required. A current processor list and international-transfer safeguards must be maintained internally and supplied where applicable.
Retention
Enquiries that do not progress should be deleted when no longer needed. Client records may be kept for the contract, support, financial and legal retention periods that apply. Tender source files should not be kept indefinitely without a defined purpose.
Security
Reasonable technical and organisational controls should be used, including access control, protected accounts, secure sharing routes, backups and deletion procedures. No online system can promise absolute security.
Your rights
Depending on the circumstances, UK data-protection law may give you rights of access, correction, erasure, restriction, objection, portability and complaint to the Information Commissioner’s Office.
Cookies and analytics
This build does not intentionally set non-essential analytics or advertising cookies. If analytics, embedded media, chat or tracking are added, the cookie information and consent mechanism must be updated before those tools go live.
Updates
This notice should show an effective date and be reviewed whenever the service, providers or data use changes. Draft reviewed 21 July 2026.